FAQ

Do you have any questions?

Find all frequently asked questions here. If you can not find what you are looking for, ask us directly at info@etre-fort.com

Free shipping

Available for all orders from Germany & Switzerland. Worldwide, shipping is free for orders above 300 Euros.

Can I track my order?

Yes, all orders outside Germany can be tracked. Ask us at info@etre-fort.com if you want to track your package.

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Can I exchange products?

Yes, you can exchange products 30 days after you have received them. Products can only be exchanged if they have not been used and are in original packaging. You will have to pay shipping back and forth yourself.
Please send us an e-mail to info@etre-fort.com for the correct return address.

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Can I return products?

Yes, you can return products 30 days after you have received them. Products can only be returned if they have not been used and are in original packaging. You will have to pay shipping yourself. As soon as we receive your return, we will send you a voucher for our online shop in the amount of the returned product.
Please send us an e-mail to info@etre-fort.com for the correct return address.

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